Cancellation Policy

Last updated: 27 October 2025

We understand that travel plans sometimes change, and we’ll always do our best to assist where possible. However, as a small, independently run resort, last-minute cancellations have a significant impact on our operations and staffing.

To ensure fairness to both our guests and the resort, the following cancellation terms apply to all confirmed bookings:

• Cancellation more than 1 month before check-in:
  50% of the deposit amount will be refunded.

• Cancellation more than 2 weeks before check-in:
  25% of the deposit amount will be refunded.

• Cancellation less than 2 weeks before check-in:
  The deposit is non-refundable.

All cancellations must be submitted in writing to info@diedamgobabis.com. Refunds (where applicable) will be processed within 14 business days of receiving your cancellation request.

In the unlikely event that Die Dam | Transkalahari End Resort must cancel a confirmed booking due to unforeseen circumstances, guests will receive a full refund of all amounts paid, with no further liability to either party.

We recommend that guests obtain suitable travel insurance to cover unforeseen cancellations, travel disruptions, or emergencies.

If you have any questions about our Cancellation Policy, please feel free to contact us.