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Privacy Statement

Last updated: October 2025

At Die Dam | Transkalahari End Resort, we respect your privacy and are committed to protecting the personal information of all our guests and website visitors.

This policy explains how we collect, use, and protect your data in line with the Namibian POPIA principles and international privacy standards such as the GDPR.

1. Information We Collect

We may collect and process the following information:

  • Your name, contact details, and booking information when you make a reservation or enquiry.

  • Communications sent to us via email, WhatsApp, or website contact forms.

  • Anonymous analytical data (via Burst Analytics) to understand how visitors use our website.

We do not collect sensitive personal data unless voluntarily provided.

2. How We Use Your Information

Your data is used only to:

  • Respond to enquiries and booking requests,

  • Confirm and manage reservations,

  • Provide customer support,

  • Improve our website and guest experience.

We never sell, rent, or share your personal information with third parties, except where necessary to complete your booking (e.g. with Knightsbridge, our booking provider).

3. Data Storage & Security

Your information is securely stored on password-protected systems.

We take appropriate measures to protect your data from unauthorised access, loss, or misuse.

4. Third-Party Services

Our website may contain links to external sites such as Knightsbridge or social media platforms.

We are not responsible for the content or privacy practices of these third parties.

5. International Visitors

As we welcome guests from around the world, your data may be processed in Namibia and in other jurisdictions where our service providers operate.

We ensure all data handling meets recognised international privacy standards.

6. Your Rights

You have the right to:

  • Access, correct, or delete your personal data,

  • Withdraw consent for marketing communications at any time,

  • Request details about how your data is used.

To exercise your rights, contact us at info@diedamgobabis.com.

7. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices.

The most recent version will always be available on our website.